Description
Please make sure you select the correct size from the drop-down menu.
Thank you for commissioning a custom portrait of your pet. Please click ‘add to cart’ and follow the directions at checkout to secure your booking with this 20% deposit. I truly look forward to painting your pet & will keep you updated as the work progresses.
This payment is for your deposit only. I’ll keep you updated with progress and, once you have approved the final painting, send you a link to pay the balance.
Terms & Conditions
By commissioning a portrait painting from me, Zenobia Southcombe of Dwindle River Limited, you are agreeing to the terms and conditions outlined below.
Reference Photos
Reference photographs must be the client’s own, or have permission from the photographer. I may be able to photograph your pet for you, which may incur an additional charge. I have the right to refuse the commission if no photos are provided that meet requirements.
Portrait Completion Timeline
While timelines may fluctuate, paintings will usually have around an 8-week turnaround from date the 20% deposit is paid, provided there are no delays in customer approvals or communications. I will do my best to help with specific deadlines and will keep you updated with how the timeframe is looking. Rush orders may be possible, depending on my waitlist. This may incur an additional charge.
Payment
A 20% non-refundable deposit will be required before commencement of the painting to reserve the booking. The remaining balance will be required at completion, before shipping. Payments may be made via the product links on my website, or invoice by request.
Portrait Changes
You will have the option to make 1-2 minor adjustments at each of the three key stages of the painting process (initial sketch, colour check, and near completion) which I will communicate via email. However, significant changes after approval (e.g. changing layout, background, or facial details) may result in an additional charge, depending on the complexity of the revision.
Copyright
I retain full copyright of all my paintings. These may not be reproduced in any form without my written permission. I may use images of the painting (completed and in progress) for marketing purposes e.g. website, social media, advertising flyers. If you do not wish for your painting to be shared, please let me know.
Materials Information
All sizes listed are gallery-wrapped 100% cotton canvasses with a depth of approximately 1.5″, mounted in a wooden float frame. I use high quality, traditionally processed oil paints selected for colour permanence; I varnish the painting and stain the wooden frame for additional protection through the years.
Refund Policy
Because each portrait is 100% custom-made for you, all payments are non-refundable. However, if you have any issues please reach out to discuss this with me.